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Microsoft Teams Phone

Microsoft Teams Phone

In Teams, users can make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN). The ability to make and receive PSTN calls remains critical to many organisations, and Teams Phone provides organisations with the promise of reliable dial service.

Stay connected with voice and video calling using Microsoft Teams Phone on your computer, tablet, mobile device, or desk phone.

Features of Teams Phone

  • Auto attendants
  • Call queue
  • Music on hold
  • Call forwarding
  • Group call pickup
  • Transfer calls
  • Consultative transfer
  • Transfer to voicemail
  • Call park and retrieve
  • Caller ID
  • Video calls
  • Cloud voicemail
  • Custom ring alerts
  • Call blocking
Teams Voice
Perth IT

Frequently asked questions

What is Microsoft Teams Phone

Microsoft Teams Phone refers to the capability of people to make and receive calls in Microsoft Teams. Microsoft 365 subscriptions include Teams Phone and enables calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is available with an add-on like Microsoft Teams Phone.

How does Teams Phone work

It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.


What is Direct Routing

Direct Routing allows customers to connect their telecommunications voice trunks directly to Microsoft 365 so people can make and receive calls. By working with one of Australian largest telecommunications provider, Abiko offers a complete telephony solution that includes voice trunks, certified session border controller (SBC), and call flow configuration to deliver Microsoft Teams Calling for your business. 

Can I use my existing phone numbers?

Yes. You can transfer your phone numbers from your current service provider.

How do I get started using Teams Phone?

We recommend you start off with a Proof of Concept where we will setup up Teams Phone for your business with some test numbers allowing you to familiarise yourself with the solution.

Do you offer staff training?

Yes. Abiko offers a variety of Microsoft 365 training course that include Teams training. 

Get started with a Proof of Concept today